Legal Services Consumer Panel
Our first major project looked at the use of referral arrangements within the legal sector, with a particular focus on the potential risks and benefits for consumers.
We defined referral arrangements as any situation where a lawyer receives business from, or refers business to, a third party. This often, but not always, involves the payment of a fee. The third party introducers may be lawyers or other types of businesses, such as claims management companies, estate agents and insurers.
The Panel took a fresh, evidence-based look at this issue, and based our findings on the views and evidence we received from stakeholders, new consumer research and economic analysis, and data obtained from regulators. Our report and the consumer research can be accessed below.
An LSB discussion paper on referral arrangements was released on 29 September 2010. The LSB's Decision Document on referral fees was published on 27 May 2011. The LSB also responded to the Panel's advice, which can be accessed below.
LSB response on referral fees (pdf, 736kb)