Legal Services Consumer Panel
The Consumer Impact Report is the only assessment of the legal services reforms from a uniquely consumer perspective. The report uses consumer research and statistical data from a range of sources in order to build up a basket of indicators.
The Panel has defined the high-level outcomes that it wants to see for consumers:
The Consumer Impact Report is the Panel's assessment of the direction of travel towards achieving this vision. The 2014 report - the third in the series – shows that consumers are benefiting from the competition reforms, but progress is still less than it should be in several important areas. Taking the five sections of the report in turn, the Panel found:
The Consumer Impact Report is published every two years. Therefore the next report is due for publication in late 2016. However, the Panel continues to commission a yearly Tracker Survey to measure ongoing changes with the next survey results due in Spring 2015. Briefing notes and raw data from previous surveys can be found below.