Legal Services Consumer Panel
Comparison websites are increasingly used by consumers to help them choose suppliers for energy, insurance and communications. They are also beginning to emerge in legal services, although our data shows that so far only 2% of respondents have used a comparison website to help them choose a legal service.
The emergence of comparison sites in the legal sector is a positive development. However, in some other sectors, concerns have been raised about a lack of transparency and businesses 'gaming' the sites. To ensure that legal services comparison websites do not fall into the same traps, the Panel developed a set of good practice standards and assessed a selection of sites against these. Our report and the standards can be found below.
The Legal Services Board accepted the Panel's recommendations and asked the Approved Regulators to engage with the report. Since then we have worked with the Solicitors Regulation Authority (SRA), the Council for Licensed Conveyancers (CLC), and industry to promote a self-regulatory solution. The SRA have endorsed our standards. The websites listed below have carried out a self-assessment and stated that they adhere to the standards. Please note the Panel does not assess or actively monitor whether the websites do adhere to the standards. If you have concerns about a website which has self-assessed as compliant please email us at firstname.lastname@example.org.
Websites which have self-assessed against our standards:
The Panel has also consistently championed greater transparency and access to data. In March 2014 we co-hosted a roundtable with the LSB, where the regulators agreed in principle to release the information in the professional registers. The focus now will be on implementation.